Location: Columbia Africa Healthcare – Lavington, Kenya
Department: Front Office
Reports to: Customer Care Supervisor
Application Deadline: 12th August 2025

About Us
At Columbia Africa Healthcare, we are committed to delivering effective and affordable medical services in a clean and caring environment.

Our motto is: Customers First
Our values: Caring | Community Involvement | Excellence | Integrity | Teamwork

Job Summary
The Customer Care Officer plays a key role in delivering excellent front-office service, ensuring all patients and visitors are well received and supported through efficient registration, appointment handling, and documentation in line with established protocols.

Key Responsibilities

• Greet and welcome patients warmly
• Register patients and assist with necessary forms and documentation
• Ensure accuracy of patient and billing information
• Inform patients about medical office procedures and policies
• Maintain and manage patient records
• Guide patients through scheduled appointments
• Answer and transfer incoming calls professionally
• Schedule appointments and collect payments/co-pays
• Obtain medical reports as needed by clinicians
• Prepare and manage correspondence and reports (insurance feedback forms, etc.)
• Maintain a neat, clean, and professional reception area
• Ensure adequate stock of front-office supplies and forms
• Safeguard patient privacy and confidentiality
• Handle all additional clerical and administrative tasks as assigned

Qualifications & Experience (Minimum requirements preferred)

• Education: Diploma in Front Office Management or a related field
• Experience: 1–3 years of front-office or customer service experience, preferably in a healthcare setting

Key Relationships

• Internal: Staff & Consultants
• External: Patients and their relatives

How to Apply
Interested candidates are encouraged to submit their CV and cover letter to hrassistant@columbiaafrica.com with the subject line: Application – Customer Care Officer.